Regina worked with Forte Hotels in Ireland and the UK in a variety of Management roles. She moved to Waterford in 1995 to set up and run Waterford’s first apart hotel. After 2 years in this great role and having made a lot of business contacts Regina went on to set up Book A Room, the very first company in Waterford to specialise in renting property.

"Working in the hotel industry, helped me learn and understand the importance of delivering a high level of customer service. The business is really about people and not property. We don’t just rent we find people homes. In doing this we look after our landlords needs. In order for us to maintain high standards and excellent results we know we must have the best people working with us. A great attitude is everything, and so every member of the team and every contractor that works with us understand that a great attitude is needed every day to make our clients happy. Thankfully I love what I do."

Contact Regina: regina@bookaroom.ie

Cormac worked in Customer Service and sales in hotels, telemarking and IT. Whilst working in AOL for four years in the technical service department he also attained a diploma with distinction in Computing in the WIT. Cormac was awarded "Most Popular Employee" of the year during his time in AOL. He was appointed to the role of Senior Letting Agent in 2007. Cormac says

"I get such a sense of satisfaction when I help prospective tenants find their ideal home. Everyone I meet has different needs and so when we help them and match that need its very rewarding".

Contact Cormac: cormac@booakroom.com

Bookaroom.ie appointed Maria Clifford as company director in January 2009. Maria joined the team at Bookaroom.ie in 2004, and she worked her way through every department, including reception, accounts and lettings. Before joining the business Maria worked in sales and customer service both in the tourism and retail sector.

Maria has a very hands on role within the maintenance division, ensuring the property maintenance and refurbishment services meet the highest of standards. “As the only company in Waterford to have a dedicated maintenance division we pride ourselves in the value and expertise that we can pass on to our clients. We only deal with trusted tradesmen and contractors who understand we have to deliver great prices and service. Tenants need to be happy in their homes, and landlords need to keep expenses down. It’s important that Landlords know that these expenses can be used to reduce their tax bill.”

Maria believes the key to customer service is listening to your customers and exceeding their expectations every time.

A native of Castlemaine, Co Kerry, Maria is currently undertaking an MA in NLP and Coaching.

Contact Maria: maria@bookaroom.ie

Susan joined bookaroom.ie in July 2008 as Operations Manager. Previously she worked in AOL as supervisor and then assistant manager for six years. Susan also managed Foxy Chopper Hair Salon, a multi-award winning salon in Waterford city with a staff of fourteen. Here Susan was responsible for delivering the highest of standards in customer care and business retention.

Since joining Bookaroom.ie as Operations manager Susan’s focus has been on implementing systems and processes that would ensure tenants and landlords receive a high level of personalised service on a consistant basis.

“When a prospective tenant walks in our door or calls our aim is to find them a new home as soon as possible and make it a very easy experience for them. And when things go wrong in their property we try to get it sorted quickly. We are also aware that we need to ensure our landlords are always kept up to date with all information relating to their property. We love to hear feedback so that we can continue to improve what we do every day”.

Contact Susan: susan@bookaroom.ie

Having achieved a Certificate in Business and Reception skills, Miriam went on to work in a variety of very busy offices and travel shops since 2000.

Miriam joined Bookaroom.ie in 2008 and since then went on to become an employee of the year in 2009. She is responsible for meeting and welcoming customers. Like Lorna she works very hard to find the right home for our tenants, always keeping in mind our landlords expectations.

Miriam is known within the company for her sensitivity to both customers and staff alike and her general happy and friendly personality.

Contact Susan: miriam@bookaroom.ie

Lorna is the newest member of our team and joins us from Scotland.

Lorna has lived in Waterford for some time now and brings with her a wealth of experience in a sales background spanning 15 years having previously managed 2 auctioneer offices in her hometown of Perth in the North East of Scotland.

Lorna's daily outlook is “I always try to greet everyone with professionalism and more importantly a smile and I will do my best to make our clients feel comfortable, whilst listening and understanding their needs. We really want to make moving home a positive experience for our tenants”.

Working closely with Cormac and Miriam it is Lorna’s role to match suitable properties for our prospective tenants and to get the best possible letting results for our landlords. Lorna also works very closely with the maintenance department in resolving issues quickly for our tenants relating to their rental home.

Contact Lorna: reception@bookaroom.ie

Before joining Bookaroom.ie Nora worked in a well known Accountancy firm for five years where she was contracted out to a variety of business’s including the hotel sector and care homes. Nora is a Certified Accountant Technician and her current role in the company is accounts manager. Her main responsibility is the daily monitoring and payment of rents over to landlords. She takes her job very seriously and nothing escapes her attention.

Contact Nora: nora@bookaroom.ie